Insurance policyholders who have questions about their coverage or who are not satisfied with the resolution of a claim are reminded to contact the Louisiana Department of Insurance (LDI) for help. In the first six months of 2015, the LDI recovered an additional $2.37 million for insurance policyholders. Insurance Commissioner Jim Donelon says the funds are the result of LDI staff working with insurance companies to resolve complaints and are in addition to the original amounts offered to consumers by their insurance companies.

"As part of our charge to make certain that insurers comply with laws in place to protect policyholders, the LDI works with insurance companies to resolve formal complaints and, if warranted by their case, can aid policyholders in securing additional insurance settlements," said Commissioner Donelon. "Our trained Consumer Services staff are available to assist with inquiries and if you're at odds with your insurance company, you can call us to learn what your options are. We often hear from grateful consumers who were not aware that help is just a phone call away." To view a recent consumer testimonial, please visit the Department's video channel at www.youtube.com/LAInsuranceDept.

Funds recovered are from formal complaints regarding life and annuities; property and casualty; and health products. Information on complaints and funds by insurance product is as follows:

Consumer Insurance Dispute Settlements (January 1 — June 30, 2015)

Insurance Product	Complaints Filed	Funds Recovered
Life & Annuities	283	$1,673,878.32
Property & Casualty	792	$434,359.89
Health	632	$264,236.33
Total	1,707	$2,372,474.54

Consumers may file a formal complaint online by going to www.ldi.la.gov/onlineservices. A paper form may also be sent by mail by contacting the LDI. Consumers may also file a complaint by visiting the LDI and meeting with an insurance specialist who can help them with the process. Appointments are not required and LDI keeps staff members available between 8:00 a.m. and 4:30 p.m. Policyholders who file a complaint will receive a tracking number which they can use to check the progress of their case online.